Event organizers can now mark an event as 'unlisted'; which means the event will not be shown on the events page to anyone but admins and the event creator. This is helpful for local events related to specific cohorts, chapters or groups within your community. When an unlisted event is created, notifications will not be sent out - giving you complete control over who needs to know about it. We’ve kept it easy for anyone to register for an unlisted event - whether logged in or not, anyone with the link to an unlisted event can RSVP.
Refunds will show in the receipt report for the month in which the refund was processed. Previously they showed in the month of the original transaction. Thanks to some back end enhancements, you can now request a refund any time within 120 days of the original transaction.
Previously it was not possible to issue a refund if those funds had already been disbursed. Now you’ll be able to request a refund even if the funds were disbursed, as long as there are sufficient funds in your fulfillment account to cover the balance. And great news - by the end of Q1 2020, all administrators and event organizers will be able to instantly approve and process refunds on their own. Click here for more details on how to refund a user.
Communities - whether digital or physical - should be accessible to everyone. That’s why we’ve been working hard to achieve WCAG 2.0 Level AA accessibility standards throughout the entire 360Alumni platform. Accessibility helps anyone with visual, auditory, physical, speech, cognitive, language, learning and neurological disabilities use the web more easily. We’re proud to say that 360Alumni is almost fully compliant with WCAG 2.0 Level AA requirements now, with final updates pertaining to integrated third party tools slated for 2020.
Access to the CSV that includes all transactions has been restored on the Receipt Reporting page. Look for the download icon on the right.
A 'Private' toggle will now appear next to the 'Date of Birth' profile field on the edit profile page. Even though this is a static toggle (meaning users cannot make this public), we added it based on the feedback from many users that they were concerned that this data was visible to other users. This field has always been private and will remain that way. The toggle is simply a visible cue to users to the privacy of this data.
Upgraded Download Records Report: The UX for selecting the fields for your profile download records report has been redesigned and enhanced to include home and work country address values. All profile fields except custom multi-field data are now available in this report.
There are times when you want to collect more than the basic event registration information. Now with unlimited custom fields, all your event-specific attendee data is captured directly to your attendee reports. Plus, we added a character counter for custom event and custom ticket fields, no more guessing how much copy to type. And don't forget custom fields are available for event tickets, too!
Ideas for using custom event fields:
Add events to personal calendars with a click. Every time someone receives an on-screen RSVP confirmation, a pop-up appears with a prompt to add the event to a personal calendar.
Members can now reply directly to another member’s comment or reply, creating a new conversation thread. This allows for more dynamic and lively discussions, and greater community engagement. This applies to discussion boards in Groups, Event and Fundraising.
The new report layout displays all your receipt information in an easy to view, usable format. We've also added Membership Management transactions. The report is accessed via the administrator dashboard.
Job Board. "Employer title" has been added the the job posting use notification.
User Profile. Changed the title of the user 'Maiden Name' field to 'Former Name'.
Download Report. These fields were added/modified:
360Alumni's new Membership Management suite lets you manage and track paid memberships right from your community. Your members get a seamless paid membership enrollment experience, and access to all the other sections of the online community: your directory, user groups, job board, mentorship section, events and fundraising campaigns.
Want to learn more? Click here for more details.
360Alumni-hosted communities are 100% mobile responsive and can now be quickly accessed with a home screen icon with your logo on it. Your community members can easily create an app-like shortcut on mobile phones and tablets, which brings them directly to your alumni community platform.
Click here for instructions to set up your mobile icon
In December we released the ability to create tasks pertaining to individual users, and assign them to fellow administrators. We recently added sorting and other functions to the "All Activities" report. Click here to learn more about this feature.
Connect & Directory
Learn more about our Mentorship tools or talk to your Client Success Manager.
Please email us if you want to discuss integrations or talk to your Client Success Manager.
API- Expanded the endpoints that are available within our API
This add-on premium feature is available for all 360Alumni clients to use for FREE until January 1, 2019.
Now there's no need to keep your to-dos on sticky notes or spreadsheets, or even in another system. With our new Activities feature, Community admins can easily delegate and keep track of all activities right from the 360Alumni platform. That means everything is integrated and at your fingertips in our new Activity Dashboard. Use activities to follow up with volunteers, leaders and agents or to track the development of important donor relationships.
Assigning a task is easy, While on a user's profile, scroll down to 'Activities' and click Add. Fill in the date due, assign the task, type in the subject, notes and select the status.
There are two major enhancement to the Profile pages.
1) The User Profile Page has a sleek new look, new content and tabs to access contact information and resumes. What you get is a more robust and user-friendly page that your users will really appreciate.
2) Now you can customize the profile page layout by dragging and dropping sections. This allows you to put the most relevant content for your users up top. Go to Settings/User Profile Sections to make your changes.
A user always wants their most current info in their profile - this is especially important when employers and other community members are searching for talent that matches job opportunities.
We've added a new type of custom field. Users can now add a hyperlink that connects to special content. This could be a reel, portfolio or presentation - whatever type of content you specify in the name of this custom field.
To use this feature go to General Settings/User Profile Fields/Add Custom Fields. Select 'Link' from the drop-down.
A Deactivated User report is now available on User Insights on the "Inactive Profiles" tab, at the bottom of the page. You can review the report, go to a user's record and simply click to reactivate a user's account.
If you have questions about any of the new enhancements and updates to the platform, please contact support@360Alumni.com.
We’ve regrouped key features and titles of the main menu into a more logical format for both desktop and mobile users, including changing the Directory menu to “Connect” and the addition of the "Resources" menu. The Resources menu offers flexibility to add links to outside resources.
You can now see many more jobs listed on the page, and we’ve added the ability for users to apply to the job, right from your community! They simply click “Apply Now”, upload a resume, write or paste their cover letter, and send. Note: if a job does not have an email included for applications, the “Apply Now” option will not be available.
Tip: Promote the Job Board enhancements among all your alumni - send an email, add a headline with a link to the jobs page. And don’t forget to let your most engaged business partners and employers know about the opportunity to hire from your alumni base!
Custom fields used to show on a user’s “Edit Profile” page under “Other”. Now you can customize that name (i.e. “Contact Preferences”, “Casting Info”) and add a descriptor below it for the section.
To the right of the social share icons, you now have the option to add one or two additional links.
You can now manage your own custom menu, called “Resources”. Go to Settings > General to add and edit these links.
New Bulk Actions: In Groups
As an admin or a group admin, you can now select multiple or all group members to message, download or copy to a list. This is the same feature used in the directory list view.
If the user has their address set to “Public” and you have this option on, the full mailing address will show when other users view a profile. To turn this option on, go to General Settings > User Profile Fields and check “SHOW FULL MAILING/HOME ADDRESS”.
The Download Records field selector has three new data points available for export. Terms and Conditions shows when the user activated their account (useful for GDPR compliance), Last Login data is now available, and so are all your Admin Notes.
If you have questions about any of the new enhancements and updates to the platform contact support@360Alumni.com.
Custom Login Page
The first thing your constituents see upon entering your community will be an image that reflects your organization. We also re-organized the login and activation areas for a better UX. In addition, you can change the login page and welcome messages from the Settings option in your Admin Menu. NOTE: You can change your login page image anytime, please Contact our Support Team for details.
Google login has been added to the existing Facebook and LinkedIn social sign in options for your community. Users will have the option to allow their gmail email and head-shot image to be uploaded to their profile with this login.
Help facilitate even more career networking opportunities for your constituents by enabling them to upload their resume to their profile. Users can upload their resume from the Edit Profile page. Resumes will remain in the profile and are downloadable by other community uses until the owner (or admin) removes it. PDF file format only, 10MB maximum file size.
Group Organizers can now share more information with their groups by uploading documents directly to their Group! Documents will reside in a new document library area from within the Group. Great for meeting minutes, instructional content, messaging scripts, project plans and more!
Organizers can upload documents via the Manage Group menu and all Group members can download the documents in the Documents section within their Group. MS Office files and PDFs are supported, 10MB maximum per file.
Admins can now manage the Profile Privacy and Notification settings for both active and inactive users, empowering you to determine the right levels of notifications that fit the needs and expectations of your constituency. For example, an admin can now determine that inactive users will not display their Class Year, but when users activate their profile, Class Year will default to "on". Users individual settings always take precedence over the default settings. Go to Settings option in your Admin menu and select the Privacy & Notifications link to see all the available options.
Directory Search Filters
Directory Search filters are now configurable and can include as many custom fields as you deem appropriate, giving your users even more searchable options to build their own networks. Admin-only fields will not be searchable. Accessible from the Settings option in your Admin menu, select User Profile Fields and choose which fields should appear in the Search Filters of the Directory.
Admins can now include Education History fields to enable their users to include additional degrees earned at other institutions, thereby reflecting their entire educational history within the profile of your community. These fields use common libraries of institution names and degree values, and can be activated or deactivated as needed by administrators.
Directory search filters, new standardized profile fields for skills, industry and languages, and new export data capabilities for administrators were our main focus for this release, plus several items in events, headlines, campaigns and sponsors. Read on for details.
Previously, users had to click to open the filter box to search for specific criteria within the online directory. The filter box would remain open and cover part of the map (or listing view) until users selected the control to close the box. Now, the directory search page is redesigned with a revised search interface that is persistent on both the map and list pages, making it easier to change the search parameters to find other alumni. In addition, the search now includes a newly labeled keyword search box that searches on name and bio, a new Email field search, plus searches for the new Skills, Industry and Languages profile fields. Your constituents can quickly change their search criteria without having to open and close the filters - helping them connect with each other and build their networking lists faster than before!
With many users now syncing their online directory profiles with their LinkedIn profile, we extended the 360Alumni profile database to include LinkedIn data sets such as Skills, Industry and Languages. These fields are standard across all clients, and clients can choose to deactivate these fields as needed.
Note: For clients that are using Tags to capture some of these values and want to discuss options for using these new fields, please contact support@360Alumni.com.
Now Administrators can export any combination of data fields in the directory as needed. Simply select ALL or choose the specific fields to export. Exports are downloaded as CSV files for easy import into excel, google sheets or importing into your main CRM.
See the New Custom Export in Action:
Up until now, there were no limits for messages sent by users within the platform, and no visibility for administrators to see the messaging activity. Now, administrators can set limits (default is currently set to 50) to the number of emails included in a message before approval is required. With that, administrators will be able to monitor and approve messages sent to more than their designated limit. This gives you insight into how your members are communicating with others, and protects your constituents from spam or abuse.
This feature has already been turned on for you, with a recipient limit set to 50. To edit the setting, go to Admin > Settings in your community. When users send a message to more than the designated number of recipients, they are alerted that their message needs approval. Users can then proceed and submit it for approval, or cancel and edit the message.
Administrators will be notified of requests and can review and then either approve and send the message, or reject it. The sender is notified once this action is taken. The feature gives you a way to not only protect your community members, but see how your users are engaging in the community.
If you haven't been using 360Alumni's mentorship program, now's the time to take another look! We've added support for mentor and mentee posts, and community members can now join the program by designating whether they are looking for help or here to help. Posts can also be searched by type. Additionally, administrators can now offer guidelines/instructions for mentors which are different from the instructions for mentees. We have also removed the 3-month expiration date on posts.
Group admins can now designate a unique name for their headlines such as "News" or "Latest Announcements." Also, a placeholder image will no longer display when no image is available for the headline.
For those groups with a location, the city, state and country of group now shows on the groups information card.
Non-responsive issue has been fixed.
Admins and users' ability to invite others to events has been restored. Admin's ability to invite others to events they aren't themselves attending will be added soon.
Donations and event attendance have been separated into two tables.
The icon has been updated to a "⚠️" symbol.
Right click options have been enabled, e.g. open image in tab, save as..., copy image, copy image url, etc.
"None Selected" is now hidden when no tags have been selected by the user.
Groups have a fresh new design and may have their own headlines. Admins and group organizers now have a more 'official' location to post the latest news and important links pertaining to their groups. Simply navigate to the edit group page and click 'Manage Headlines.' Each headline you add will be prominently displayed on your groups page.
We have added a Facebook feed plugin to accompany your Instagram and Twitter social media feeds on the right-hand margin of the home page!
To set this up:
Do you want to display an RSS feed for news, videos, and articles but also be able to push manual homepage headlines? Good news, now you can! The homepage headlines section now has the ability to host an RSS feed, and allow for administrators to publish manual headlines. Administrators can also set priority on which content displays at the top.
You can now showcase multiple twitter accounts to feed into the twitter wall on your homepage. Within the settings page, you can add each additional twitter account. Users can adjust which twitter accounts they'd like to see tweets from by clicking the gear icon on the twitter wall.
You can now include a separate image or logo to appear as a "wallpaper" on the sign-up/log-in landing page. We will make this feature available to administrators in the near future, but for the time being, please work with the support team to apply any images. Note that images must be .png formatted with transparent backgrounds.
We have added privacy toggles to all custom fields within a user's profile. We have also updated tool tips to better explain what happens when a user marks specific data as private. For example: if a user marks their location as private, they will not appear within the directory map, however they will still appear within the directory listing. Full address information is never displayed on a user's profile page, and we have implemented security measures to ensure the user's location is protected.
Administrators," which allows group organizers to pull a report of all available information on their group members.
If you see something, say something. Users can now report an inappropriate post or comment within a discussion board. The content owner along with all administrators are immediately notified and may take action accordingly.
Tired of seeing a blank avatar associated with user profiles? Say no more - we've adopted a new design for profiles without photos. We will now display the user's initials.
We've added a text editor to the message center! Users and administrators can now apply additional formatting (e.g. bold, hyperlinks, etc.) to their messages within the 360Alumni community.
At 360Alumni, metrics and analytics are an important part of monitoring and improving your community in order to provide a better experience for your alumni. We learn a lot about your alumni through Google Analytics, and now you can too! If you have a Google Analytics environment, you can create a new property and grab the snippet. You can then add the snippet on the settings page to track all of your user's data within the alumni community.
Now, administrators can create groups that are automatically populated based on users' associations. For example, if you use Association Field 1 to indicate school attended, you can have a dynamic group for "Law School," and all users who list that they have attended the law school in their profiles will automatically be a member of this group.
Multiple Group Organizers
Administrators can also add additional group organizers with different roles - either Standard or User Control. The Standard role allows the user to have edit permissions for the group, while the User Control role grants them both group edit permissions as well as the ability to edit the profiles of the members of the group.
Notification Preferences for Individual Groups & Post Moderation
Directly on the group page, every user now has the ability to opt in or out of notifications that pertain to that group. Additionally, administrators and group organizers can now delete any user comments within discussion boards, if any inappropriate comments are made.
You can now save a map & directory filter search as a Smart List. This list is always up-to-date, so if you want to send a message to all alumni within 25 miles of New York City, simply run a search and save it as a smart list. As your users update their profiles, so will the results of your Smart List. You can also view these smart lists on the map by clicking the "Show on Map" button. Additionally, Smart Lists may be synced with your EMMA account by simply clicking "Add to Emma."
Map Refactor Complete
Clustering is now used when 1500 or more pins would otherwise appear on your view. To make things easier, we've also added a legend to indicate the pin density of each cluster. Additionally, we've made dozens of other back end optimizations to significantly speed up map load times.
Improved Link Posting
Now when posting links in a discussion board or adding media to an event, do it with confidence. We heard the feedback regarding "unlinkable" pages causing timeouts and have reduced restrictions on these links to allow users to link to pages with little or no metadata. Additionally in the media carousel, if the page is missing a title or description, you can edit it prior to posting.
Administrators can now add, edit, and remove options for Association Fields 1 and 2. Simply go to the "User Profile Fields" tab on your settings page to make any updates. If you need to delete an association option that has users linked with it, please email email@example.com, and we'll discuss the best way to handle it in terms of your user data.
360Alumni now offers branded subsites, which have a different theme and URL, but share from the same user database and content. If you'd like to learn more about these options, please email Christina Balotescu.
Emma Email Marketing
Emma email marketing is now available to be configured for your 360Alumni community! The initial targeting fields include profile data such as year, home or career location, activation status, tags and last activity date range. Create dynamic lists within Emma and send targeted emails to your heart's content.
Note: We are enabling Emma on a site by site basis and will be in touch with you to coordinate.
Limited Access Users
As you know, non-community members can RSVP to events or contribute to fundraising campaigns. Whenever this occurs, a limited access account is created for those individuals. Administrators can now view those accounts by navigating to the "Limited Access Users" tab and manage their access accordingly, including granting full access as needed.
Job Board Enhancements
Job posters may now mark a job as "Global" if it is a work-from-home or similar remote position. Additionally, jobs may now be posted and sorted by type, i.e. Full Time, Part Time, Volunteer, and Internship.
This new functionality will allow administrators to "look up" users by name and/or email when entering an event registration on behalf of a user and/or manually logging a donation. This ensures that each record is associated with the appropriate user account to help prevent the creation of duplicate records.
¡Hola! 360Alumni is now officially a multi-language site. You can enable the feature in the Admin Settings; this causes language selection links to appear in the bottom right corner of the page (in the footer). Users can currently choose between English and Español, with more languages coming soon.
Videos, Photos, & Rich Links
You can now upload photos, embed videos, and add rich text links to:
- Campaigns (admins only)
- Events (event owners & admins)
- Groups (group organizers & admins)
All discussion boards and comment threads are also capable of displaying rich links now. This will let your users liven up their conversations by sharing engaging content easily and interactively with their network.
TIP: Simply follow the prompts to upload photos and other content. Videos and rich text links are automatically formatted & populated by providing a url, for example: https://www.youtube.com/watch?v=fVzAte03Wbc.
Groups, Events, & Campaigns Redesign
The landing pages for our main features have been redesigned to better display the underlying content. The new layout ensures that pictures, videos, and all other content are prominently displayed in a more visually appealing and organized manner!
TIP: Encourage your group owners and event creators to add multimedia content to their groups and events so it looks dazzling. And inform users that they can post rich links in their comments to add depth and interest to their conversations! There is no limit to how much may be posted.
Deeper LinkedIn® Integration
Say goodbye to keeping information up to date on multiple platforms. An "in SYNC PROFILE" button now appears on the Edit Profile page which allows a one-click synchronization of data from a user's LinkedIn profile to their 360Alumni profile. The fields captured include: Name, Photo, About Me, Email, Industry, Current Job Title, Current Company, and LinkedIn Profile URL.
Instagram is now a social option that you can add to your homepage wall feed. Similar to the twitter feed you already have, you can now opt to include your organization's Instagram feed. To activate, select Settings from your Admin Menu, and then select the Enable checkbox in the Instragram setup area. Next, choose your image layout from one of the available grids.
Note: You will need to obtain your Instagram access code to activate the feed from Instagram. Click on the❔ next to Access Code to learn where to obtain it from Instagram.
Message Event Attendees
Need to get a message to all your event attendees about a change to the event? Now you can!
1. Go to the Event.
2. Select the Manage Event dropdown > Manage Attendees.
3. Click the Send Message box (make sure the adjacent box says Attending) and start typing your message.
Your message will appear in Message section within the community.
TIP: If your users have previously created events, you may want to notify these users that they now have this capability.
Radius Search with Directory Map
In the Search Filter box for the Directory Map, users can enter a Location and a Radius around that location to search (in either miles or kilometers) for other alumni.
TIP: This additional search capability is great for alumni looking for others within a certain distance of where they are - whether that's home or work or vacation. Let them know about this new search filter!
User Insight - Job Postings
Want more insight as to what jobs your power users are posting? Now you can through the User Insight page from your Admin menu.
1. Admin > User Insight
2. Scroll down to Power Users Section > Posted Multiple Jobs
3. Click on the Jobs next to each user to see the specific jobs posted by this Power User.
Administrators can now export all users or selected users from their lists. Exported data reflects the data fields shown on the list page. Simply select the Export/Download option from the Bulk Actions menu within the specific list.
We continue to enhance the user experience with Events. We have organized events into two tabs - Upcoming and Past, and all events are now displayed chronologically.
Profile Display Improvement
We have also improved the user experience when a user clicks on another profile name, image or avatar. Previously, this action would open a new browser window. Now the user will navigate to the profile page within the same window.
Non-Approved Events Display Fix
If you are approving user-generated events, non-approved events will now no longer display in either Upcoming or Past.
Time zone specification has been added to both events and user profile preferences. The Time Zone will automatically be detected for the user based on their location. However, if a user wants to change it, they can do so via the Edit Profile menu.
For events...admins and users can select the Time Zone that is applicable for the event they are creating! All time-stamps display in standard 12 hour AM/PM format.
If you want more control over the events posted by your users, you can now turn on Event Approvals via Settings in your Admin Menu. If activated, any/all events created by users (non administrators) will result in a "pending" event, and will only show in the community when approved by an administrator. Admins will be notified of pending events by viewing the Approval Requests section in the Admin Menu.
TIP: If your users have previously created events, you may want to notify these users that you have modified this experience.
Event Page Layout
Additional tabs have been added to help organize and display events. These tabs now include: All Events, Official Events, My Past Events, My Upcoming Events helping users more easily navigate to these event types.
Career Data - Past Positions
We have extended the directory profile to enable you to capture an unlimited amount of past positions and companies from your users. Each position/career field can be dragged and dropped, allowing users to easily control the sequence of their past positions. A checkbox has also been added to enable users to easily check the position that is their most current place of employment.
TIP: Reach out to your activated users to let them know they can now add more past positions and manage their order, in their profile. The richer their profile - the deeper their networking potential!
Click on a Profile Picture
They now pop out to display a larger image of the uploaded profile picture!
Search Result - Pagination Fix
Some users experienced issues when navigating to subsequent pages in their directory search or list pages. This issue has been fixed so that when users navigate to any page within their directory search results or list pages, the content and page listings display accurately.