Seamless Integration with 360Alumni

Keeping Your Systems in Sync

Integrating your existing systems with 360Alumni ensures seamless data synchronization, enhancing efficiency and data consistency across platforms.

360Alumni’s API enables real-time or near-real-time synchronization of user profile data with your CRM or donor management system. When setting up your 360Alumni community site, we provide a sandbox environment to develop and test synchronization rules, ensuring proper field mappings and data flow directions. A corresponding sandbox for your CRM or donor management system will be necessary for this process.

We currently support integrations with Blackbaud Raiser’s Edge NXT and Salesforce, with additional integrations available upon request.

Standard Contact Integrations

Our standard contact integrations include planning, development, testing, initial synchronization, and rollout—typically a 4-6 week process. The following 360Alumni data is included in our standard integrations:

• Name: Prefix, First, Middle, Last, Former, Nickname, Suffix
• Emails: Primary & Secondary
• Phones: Home, Work, Mobile
• Record IDs: 360Alumni and Destination System
• Year of Graduation (if applicable)
• Date of Birth
• Addresses: Mailing/Home, Work

Due to their complex data structures, the following fields are not included in standard contact integrations but can be added upon request:

• Association data
• Career data
• Education history
• Publications & Presentations
• Custom fields

Additionally, other data such as donation history, event attendance, group memberships/leadership roles, job postings and applications, mentorship postings, campaigns, events, and email engagement can be integrated based on your organization's needs. Let us know your requirements, and we’ll provide a detailed estimate.

Customization & Scalability

• Tailored to Your Needs: Our integration can be customized to support unique data fields and specific organizational workflows. These requirements need to be specified before receiving a pricing estimate.
• Flexible Data Sync: Data can be synchronized in one or both directions, with an initial synchronization that may take 48-72 hours or longer depending on your database size. Once complete, updates sync in real time or within minutes, based on the capabilities of your destination system.
• Conflict Resolution: A built-in UI for conflict resolution allows you to review and resolve discrepancies based on predefined rules for maximum control.
• Enterprise-Scale Performance: Our integration is designed to handle large datasets, supporting millions of records without performance issues.

Security & Compliance

360Alumni syncing is built with enterprise-grade security, including:

• Data Encryption for secure data transfers
• Strong Authentication & Access Controls to restrict unauthorized access
• Ongoing Monitoring to detect and mitigate potential threats
• Compliance Measures aligned with data protection regulations like GDPR and HIPAA

Ongoing Support & Service

Our annual support plan ensures your integration continues to operate smoothly. 360Alumni provides:

• Monthly Testing, Maintenance & Monitoring
• On-Call Support for minor adjustments and troubleshooting
• User Training to help your team understand and manage data synchronization efficiently

Visibility & Reporting

With our reporting tools, you can:

• Track each synchronization task in detail
• Review specific records that were updated, along with the changes made
• Gain insight into data flow and integration performance

Cost Structure

A typical integration will increase your overall cost by about 20%. Contact your account manager for a custom pricing estimate based on your specific needs.

360Alumni’s integration solutions help you maintain data consistency, security, and efficiency across platforms—ensuring a seamless connection between your systems.

Would you like to discuss your integration needs? Contact us today!