Ticket Cancellations & Refunds

360Alumni has a flexible refund policy for event ticket purchases, donations and paid memberships. Here's how it works:

Step 1: Canceling Tickets/Registrations

Cancellations by Users: In your 360Alumni community, an event attendee may cancel one or more tickets in their registration at any time by editing their registration. They will receive an email notification, confirming the refund request.

These cancellation requests are visible to any event organizer or administrator on Manage Event > View Refund/Cancellation Requests.

Administrators and event organizers should email 360Alumni at support@360alumni.com if they wish to approve and issue the refund (see step 2 below).

Cancellations by Admins: If you would like to cancel a ticket on behalf of an event attendee, you can do this by removing the user's ticket on the "Manage Attendees" page for the event.  

Then, please follow the instructions in Step 2.

Step 2: Processing the Refund

To process a refund, please send an email to support@360alumni.com with the following information:

  • Event name
  • User or attendee name and email address
  • Dollar amount to be refunded
  • If it is a partial refund, which tickets are to be refunded.

Any transaction can be refunded to the original payment method within 120 days of the transaction date.  A confirmation will be sent to the user.

Once processed by 360Alumni, a checkmark will appear in the "Refund" column of the "Manage Cancelled Tickets" table for each ticket refunded.

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