Registering for events; cancelations & refunds

Register for an event from its event page, then manage your tickets and orders from the My Registration tab. Paid-ticket refunds are reviewed by your community administrators.

Register for an event

1. Go to the Events page in your 360Alumni community.
   • If you have a direct link to the event, open the link instead.
2. Select the event you want to attend.
3. Review the event details and available ticket types, then click Register.
4. Add the number of each ticket type you want to your cart, then click Continue. You have 10 minutes to complete your order after you start it.

5. Complete any required custom fields.
6. Assign each ticket to the appropriate attendee and specify if you want them to receive their ticket via email.
7. Finish your registration:
   • For a free order, click Complete Registration.
   • For a paid order, click Checkout.
8. If you have a discount code, apply it during checkout.
9. Enter your payment information and click Place Order.

You will receive a confirmation email with your tickets attached. You can also find all of your orders in the My Registration tab on the event page.

Editing an order

You can always edit your registration details up to the last day of registration. For example, if you want to change the assignee of a ticket or change your answers to the registration questions.

1. Open the event page and select the My Registration tab.
2. Locate the order that you want to modify.
3. From the Manage Order menu, select Edit Registration Details.
4. Edit the information and click Save.

Cancel a ticket

You can cancel an individual ticket from your event registration.

1. Open the event page and select the My Registration tab.
2. Locate the order that includes the ticket.
3. Find the ticket you want to cancel.
4. Under Manage Ticket, select the appropriate option:
   • Select Cancel Ticket for a free ticket.
   • Select Request Refund for a paid ticket.

Refund requests are reviewed by your community administrators. You will be notified when your request has been processed.

Cancel an order

To request a refund for an entire order:

1. Open the event page and select the My Registration tab.
2. Locate the order you want to cancel.
3. Open the Manage Order menu.
4. Select Request Refund.

Your community administrators will review the request and notify you when it has been processed.

Related articles

• Creating & managing events in 360Alumni
• How to use 360Alumni: a quick start guide
• Purchasing a membership in 360Alumni