CSRF Errors

From time to time, you will see the following error when you try to log in: 

If you are using Chrome or Edge: 

  1. Click the “lock” icon in the address bar and click “cookies”.
  2. Select the domain of your 360Alumni community
  3. Click “Remove” 
  4. Click “Done”.
  5. Close the tab with the CSRF error in it
  6. Open a new tab and attempt to log in. 

This resolves the issue most of the time. If you are still getting the issue:

  1. Repeat steps 1-5 above, this time deleting ALL the cookies listed.
  2. Quit Chrome and restart it.
  3. Log in again, this time ensuring you do NOT check the “Keep me logged in” checkbox. 

This is a known error which will be fully resolved in our Fall 2021 release. If you continue to get the error or are using another browser and are still unable to log in, please email support@360alumni and we will quickly respond to meet you in a screen share to get the matter resolved. 

A Plan Is Needed to Provide a Valuable Alumni Community: