Duplicate accounts may occur in the following circumstances:
1. Your alumni are preloaded and they enter a different last name than the name already in the database. As a result they don't see their name in the matches found during account activation.
2. They RSVP for an event or make a donation using a different email than what you have preloaded for them.
To request that accounts be merged, please send the names and/or 360Alumni user IDs (found at the end of the URL of their profile) to firstname.lastname@example.org. We will migrate all data and activity from the more recently created record into the older record, then disable the newer record(s). The result will be one full access user record with the most updated user information and activity remaining.
If an account has been activated and there is activity associated with the profile, administrators can deactivate the record and it will no longer show in your community. The user will no longer be able to log in with that email address.
You can delete a user account if that user has not activated their account and there is no activity within the community by that user account. This removes the record from your database.
If you are a member of a 360Alumni community and would like your account deleted, please contact your site administrator. Their email address is in the footer of every page.