About Us
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Congratulations on taking the next step to bring your community together online. The 360Alumni Blueprint for Success™ gives you a practical plan for building a connected, active community with guidance from your Client Success team at every stage.
The 360 Method™ brings together three essential parts of a successful online community:
Your Client Success team takes an active role in developing your plan. They will share proven practices, help you make decisions that fit your community, and support you through onboarding, launch planning, and ongoing growth.
The Blueprint for Success addresses the main areas of community engagement, including:
Use this guide during onboarding and launch planning meetings, and return to it when a new administrator joins your team or you are refreshing your community strategy.
Phase I works alongside your onboarding process. Your Client Success Manager will review much of this material with you and may ask you to complete action items before each onboarding meeting.
Use Phase I to define your goals, align stakeholders, configure your community, and prepare your alumni database management approach before launch.
Phase II begins after onboarding is complete. Your internal team leads launch preparation, with your Client Success team available for support as needed.
Use this phase to make your community useful from day one. Add content, prepare communications, invite early adopters, and give members clear reasons to join and participate.
After launch, focus on maintaining a community that members return to. Review what is working, listen to member feedback, and use engagement data to improve your plan over time.
Your Client Success team can help you identify practical next steps, such as expanding Groups, scheduling Events, sharing Opportunities, supporting Asks & Offers, or creating targeted Email Marketing for different member audiences. Revisit your strategy regularly as your goals, staff, and community needs change.
Bring your questions, goals, and action items to your onboarding and launch planning meetings. Your Client Success team will help you turn the Blueprint for Success into a plan that reflects your organization and supports long-term member engagement.
